PhilHealth Pasig office opens Members Healthcare Access (MHA) Room



THE Local Health Insurance Office of the Philippine Health Insurance Corporation (PhilHealth) in Pasig City recently opened its Members Healthcare Access (MHA) Room intended for breastfeeding clients, senior citizens, persons with disability and children tagging along with their parents who have transactions with the LHIO.
This is the first MHA Room among eight LHIOs in the National Capital Region.
The MHA Room is a dedicated area within the LHIO premises which provides maternal, child, first aid care and other related services for persons with special needs. It is a multi-functional room situated near the entrance of the LHIO Pasig office and has an area where breastfeeding mothers can express milk and pregnant women can relax. It also has a separate area where children can play while waiting for their parents/relatives who have PhilHealth transactions. On top of these, the room has a first aid corner and a public assistance desk.
The formal opening ceremony of the MHA Room at the LHIO Pasig at the Development Academy of the Philippines’ building was led by Henry V. Almanon, Manager of PhilHealth’s NCR South Branch and Leticia P. Portugal, Senior Manager of PhilHealth’s Accreditation Department.
Aside from the breastfeeding and kiddie corners, the MHA Room also has a first-aid station where first-level response in emergency care or treatment is provided, and which serves as temporary health management before regular medical aid is obtained. A client who is unable to transact business due to injury and is being treated at the station will have his documents prioritized and processed while undergoing emergency treatment.
At the same time, walk-in clients who have special concerns will be entertained in the Public Assistance and Complaint Desk thus, providing a venue for a thorough discussion of their complaints. Persons with disabilities (PWDs) and senior citizens may also wait in the PWD and Senior Citizens area while their transactions are being processed. They will no longer line-up for their transactions.
The MHA Room is open for free use of clients, Mondays to Fridays, from 8:00 A.M. to 5:00 P.M

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