DFA to address ‘insensitivity’ of personnel to OFW concerns
MANILA, Philippines - After receiving reports that its foreign service staff were not responsive enough to the needs of overseas Filipino workers (OFW), the Department of Foreign Affairs (DFA) has decided to conduct sensitivity trainings among its personnel. Estrella Roman, special assistant to the DFA’s Office of the Undersecretary for Migrant Workers Affairs (OUMWA), said the department decided to have the training after it receive reports from its officials about the “insensitivity" of the agency’s employees to the concerns of OFWs. “For the information of everyone, we have had similar complaints of seemingly lack of sensitivity of some foreign service personnel," Roman said during a recent forum at the University of the Philippines in Quezon City. “We want to avoid (situations wherein) OFWs (are) not being given proper information or not being provided with the maximum service available," she said. According to Roman, the agency now requires all foreign service staff...