Pinoy seafarers can now file complaints while on board ships


ABS-CBNnews.com
Posted at 05/27/2013 4:05 PM | Updated as of 05/27/2013 4:05 PM
MANILA – Filipino seafarers need not wait for their return to the country before filing any work-related complaint.
The Philippine Overseas Employment Administration (POEA) said it now accepts complaints from Pinoy seafarers while they are on board ships.
POEA Administrator Hans Leo Cacdac said a seafarer may communicate to the agency an onboard complaint either through postal mail, electronic mail or by phone.
By mail:
To the POEA Administrator,
Blas F. Ople Building
Corner EDSA and Ortigas Avenue, Mandaluyong City
Philippines 1501
By email:
onboardconci@poea.gov.ph
By phone:
+6328336992, +6325516641,
+6325511560; and +63917898699
Cacdac said Labor and Employment Secretary Rosalinda Baldoz has issued Department Order No. 127, Series of 2013 directing the opening of communication lines to strengthen the modes of conciliation and mediation of labor disputes in the maritime industry.
"The Department Order effectively aligns with Regulation 5.1.5 of the Maritime Labor Convention 2006 of the International Labor Organization which requires the mandatory implementation of onboard complaints procedure for the fair, effective and expeditious handling of seafarer complaints alleging breaches of the requirements of the said convention including labor and employment rights of seafarers," Cacdac said.
He said the POEA shall provide the seafarer with impartial advice on the complaint and assist them in following complaint procedures.
"All information gathered during consultation shall be kept in strict confidence and shall be evaluated in accordance with existing rules and regulations governing the employment of seafarers and the POEA Standards Terms and Conditions," the POEA said in a press statement.
However, any dispute arising after the seafarer has disembarked shall be submitted by the aggrieved party to the POEA for mandatory conciliation-mediation pursuant to Republic Act 10396 and the DOLE regulations governing the Single Entry Approach System.

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