DFA to set up help desks during implementation of temporary passport releasing scheme


 

Tags: Department of Foreign Affairs
The Department of Foreign Affairs (DFA) will set up help desks to help clients during the ongoing technical maintenance of the e-Passport System.

The help desks, to be set up at the Office of Consular Affairs at ASEANA Business Park, will answer queries concerning the temporary passport issuance scheme implemented during the e-Passport's maintenance period.

“Clients with urgent travel concerns, including work, medical emergencies, and death in the family, should bring documentary proof to speed their application along,” the DFA said in a statement Tuesday.

Valid documentary proof include:
 
  • medical certificate
  • death certificate
  • valid employment contract processed by Philippine Overseas Employment Administration (POEA) or Philippine Overseas Labor Office (POLO)

In addition to this temporary scheme, applicants should expect longer processing times for their electronic passports.

From April 1 to 15, the following e-Passport releasing schedules will be observed: 
 
  • 10 to 20 working days for applications at the Office of Consular Affairs (OCA) at the Aseana Business Park along Macapagal Boulevard in Parañaque, and in satellite offices located inside selected malls;
  • 15 to 25 working days for applications in regional consular offices;
  • 5 to 6 weeks for applications in foreign service posts, such as Philippine embassies in consulates.

The DFA assured the public that "this temporary passport issuing scheme is geared towards the provision of better service for all Filipinos, wherever they are." — Rie Takumi/KBK/JL, GMA News

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